Why does the elasticLearning system need to hold my personal details?

elasticLearning needs to store the personal details of people using the online portal. This is to ensure that we can track and report on the progress of your learning and contact you to provide you with updates on your learning journey.

It is also used to control access to the system.

What personal information does the elasticLearning system collect and why?

When you access the system for the first time, you will be asked for some personal details.This will include your name and your email address.

You will not be able to access the system until you have provided this information.

What does elasticLearning do with personal information it receives?

The information is retained by elasticLearning and may be viewed by the site’s data controller.

Who has access to my personal information?

The only people who will have access to your personal information on the elasticLearning system are:

  • Representatives of the data controller.

  • The elasticLearning support team

Who is the data controller?

The data controller is the organisation on who’s behalf the elasticLearning site is being operated. Their identity will be apparent from the Home screen of the site.

How is my personal information kept safe and secure?

All of the data you submit to this site is exchanged using HTTPS and held on encrypted volumes within Amazon Web Services’ ISO27001 certified data centres.

How long is my personal information stored for?

We will keep your information for as long as the data controller remains an elasticLearning customer or until they give us instructions to remove your data.

Once their contract ends, we will remove or de-identify your data within 6 months.

How can I complain about the use of my personal information?

If you want to complain about the use of your personal information, you can contact the elasticLearning team. The contact details are below.

You can also complain to the Information Commissioners’ Office (ICO) if you think there is a problem with the way we are handling your information.

The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

The ICO website is https://ico.org.uk.

For further information:

elasticLearning team:

Telephone: +44 (0)1252 810 061

Post: The Square, Basing View, Basingstoke, Hampshire, RG21 4EB